Traveling on an award ticket to MSY this weekend. I booked the ticket a good bit in advance as I always do for our NYE trip. I knew that in the interim, the schedules would change.
And they did. My 1:45 layover was whittled down to less than an hour as each time the schedule changes, UA invariably gives me a connection with a shorter layover.
For months I have been calling and asking them if I could move to a later connecting flight at IAH. And all I get is the staff telling that its a legal connection and they have to charge me more miles since there isn't any Saver availability for the later flight. Being a legal connection doesn't change my view that 58 minutes is a stupid connection in winter over the holidays. I sent UA an email with my problem and they just told me that they will take care of me if I misconnect.
So earlier this week, I decided to call again with my newly minted gold status. Who knows? Maybe it matters. I explain that weather is hitting PHL and my short connection makes me nervous. The agent tells me that she thinks she can do something and gets me on a later flight.
Lo and behold, my outbound from PHL is an hour and change late. Instead of having a pissed off traveler standing by on various aircraft, they have a happy traveler relaxing in the UC. I'm just perplexed as to how UA thinks making me keep calling to get this done is good business. All it took was to move my connection back where it was when I booked the ticket.
And they did. My 1:45 layover was whittled down to less than an hour as each time the schedule changes, UA invariably gives me a connection with a shorter layover.
For months I have been calling and asking them if I could move to a later connecting flight at IAH. And all I get is the staff telling that its a legal connection and they have to charge me more miles since there isn't any Saver availability for the later flight. Being a legal connection doesn't change my view that 58 minutes is a stupid connection in winter over the holidays. I sent UA an email with my problem and they just told me that they will take care of me if I misconnect.
So earlier this week, I decided to call again with my newly minted gold status. Who knows? Maybe it matters. I explain that weather is hitting PHL and my short connection makes me nervous. The agent tells me that she thinks she can do something and gets me on a later flight.
Lo and behold, my outbound from PHL is an hour and change late. Instead of having a pissed off traveler standing by on various aircraft, they have a happy traveler relaxing in the UC. I'm just perplexed as to how UA thinks making me keep calling to get this done is good business. All it took was to move my connection back where it was when I booked the ticket.