I am currently being tossed around between department to department at United, from Refunds to Customer Service to Reservations. All of whom are saying they can't solve my problem and to talk to the other one.
How do I actually reach someone who can 1) understand the issue and 2) has the power to fix it?
My issue is pretty convoluted, and doesn't lend itself to message board explanation. So I will try and be as simple as possible:
How do I actually reach someone who can 1) understand the issue and 2) has the power to fix it?
My issue is pretty convoluted, and doesn't lend itself to message board explanation. So I will try and be as simple as possible:
- In essence the issue is that a family member was unable to fly United due to illness.
- I submitted the refund request for them with doctors note. I followed all procedures requested.
- In the refund request I made it clear that we wanted e-certificates since we no longer have access to the original form of payment (credit card). And the traveler will be to ill to travel for the foreseeable future.
- Without contacting me, refunds approved the refund, but went ahead and refunded the ticket to the original form of credit. Something explicitly requested not to occur.
- We're now out about $1,000.
- Reservations and Customer Service are blaming Refunds and Refunds is saying it's already been done and there's no way to reverse it.