The CSR was helpful, but went to speak with her supervisor, who apparently said no. According to the CSR, the supervisor said something about CoC permitting UA schedule changes under 2 hrs or 90 mins (the story changed as the call progressed) for which UA didn't have to issue refunds. I agreed to speak with the supervisor directly. When asked to point out to me the provision of the CoC that stated such a thing, she was unable to do so, and said that it was 'UA guidelines.' Then I asked her to describe precisely what materials she was reading it from, and she disconnected the line. Very professional.
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