I'm kettle on UA (US *G) and am traveling with some friends who are 1K. They graciously moved me to E+. I noticed today that even though my full name is in my united profile, the reservation only had my middle initial. I called UA to get the name changed. Because I used a discount code I received from a group I am a member of, I was told I had to call the group desk. I called and the friendly agent switched my name. I asked about my seats and she told me the seats didn't change.
When I checked my reservation on united.com, behold - I had no seats reserved. So I called back in and after 25 minutes they were finally able to get my seats back.
My question is why once my friend moved me to E+, can't I select or change seats online without paying an E+ fee? And why did I loose the seats when they added my middle name? BTW, these were exit row seats if that makes a difference.
When I checked my reservation on united.com, behold - I had no seats reserved. So I called back in and after 25 minutes they were finally able to get my seats back.
My question is why once my friend moved me to E+, can't I select or change seats online without paying an E+ fee? And why did I loose the seats when they added my middle name? BTW, these were exit row seats if that makes a difference.
