I must say..I like making a nice long one way F award and I used to be able to do it all the time. Since the merger they have cut down on allowing awards with multiple stops. Just called in for the following award request.
SIN-BKK-MUC-FRA-MIA All were available and UA rep said its too many stops and you cannot go through Europe. There are no seats over the pacific. I called back and I was told you can go through Europe but you cannot make two stops in Europe. The agent said to stop asking and she noted my account. I called back to try again and the rep said it is clearly noted you cannot go through Europe on a Asia-US award and that I had too many stops.
Funny how when you are making a request they are denying they note your account so clearly, but when they make you a promise, they fail to note what you were told.
Has anyone else had issues now booking award? It used to be so lenient..now even if you find flights..they will not let you book them!
SIN-BKK-MUC-FRA-MIA All were available and UA rep said its too many stops and you cannot go through Europe. There are no seats over the pacific. I called back and I was told you can go through Europe but you cannot make two stops in Europe. The agent said to stop asking and she noted my account. I called back to try again and the rep said it is clearly noted you cannot go through Europe on a Asia-US award and that I had too many stops.
Funny how when you are making a request they are denying they note your account so clearly, but when they make you a promise, they fail to note what you were told.
Has anyone else had issues now booking award? It used to be so lenient..now even if you find flights..they will not let you book them!