We recently misconnected at IAD coming in from Asia. All segments were on UA and were on one single ticket. No UA flights were delayed.
We misconnected due to slow customs/immigration, and subsequently were protected on a flight, 6 hours later, ex-DCA, and had to fork out $70 for the taxi transfer between 2 airports.
I realise there was no delay on UA's part. But it could be argued that UA did sell the ticket with perhaps too tight a connection (we were not delayed at customs/immigration by any excruciating fault of our own, it was just the usual long lines).
So, who pays for the taxi ride?
We misconnected due to slow customs/immigration, and subsequently were protected on a flight, 6 hours later, ex-DCA, and had to fork out $70 for the taxi transfer between 2 airports.
I realise there was no delay on UA's part. But it could be argued that UA did sell the ticket with perhaps too tight a connection (we were not delayed at customs/immigration by any excruciating fault of our own, it was just the usual long lines).
So, who pays for the taxi ride?