Ok, I have a long haul flight coming up, and I originally booked an M fare, confident that my GPU would clear. Problem is I had to change the departure date 3 times. So 3 sets of change fees. No worries, it was work related so not much I could do.
The original date - the GPU cleared. Second date, waitlisted. Third date change, there was plenty of RN availability but the travel agent took some time to re-issue ticket so I jumped on the phone to the 1K desk and asked them to have a look.
"This record is a mess" says the agent
"I bet"
"I need to talk to a supervisor as we need to get your GPU back - when you date change and have a GPU, the GPU returns to your account then we reapply it"
"No worries" I say
Hold on the phone for 20-mins. Hear much finger tapping in the background and the regular, sorry for the delay comment.
Finally the agent comes on the phone and proudly announces that its all done. She has reapplied the GPU and the upgrade has cleared. I thanked her very much and said I would worry about my own seat assignment online.
I'm looking at my screen while talking to the friendly agent and thought "thats weird, I dont see any J seats available. Only F seats". I say something and the agent says "oh yes you have been cleared into Global First"
So I select 2B as I couldn't physically select anything in J. I take a screen shot of my booking. Then I worry.
Next day, UA calls, but I am on the phone and cant answer. So I call them back and ask if there is a problem with my booking or any notes on the reservation. Agent says nope, all is good and repeats, "my goodness this reservation is a mess". I was sure someone in at revenue assurance would have picked this up and assumed thats why they were calling.
My question to all you UA experts. Do I just leave it and hope nothing happens or do I call in and have it rectified? The flight is wide open - and EF is still showing F5 A5 J9 C9 D9 Z9 P9 Y9 B9 M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 G0 N0.
The reservation is still intact. Still showing 2B. 72 hours prior to departure...
The original date - the GPU cleared. Second date, waitlisted. Third date change, there was plenty of RN availability but the travel agent took some time to re-issue ticket so I jumped on the phone to the 1K desk and asked them to have a look.
"This record is a mess" says the agent
"I bet"
"I need to talk to a supervisor as we need to get your GPU back - when you date change and have a GPU, the GPU returns to your account then we reapply it"
"No worries" I say
Hold on the phone for 20-mins. Hear much finger tapping in the background and the regular, sorry for the delay comment.
Finally the agent comes on the phone and proudly announces that its all done. She has reapplied the GPU and the upgrade has cleared. I thanked her very much and said I would worry about my own seat assignment online.
I'm looking at my screen while talking to the friendly agent and thought "thats weird, I dont see any J seats available. Only F seats". I say something and the agent says "oh yes you have been cleared into Global First"
So I select 2B as I couldn't physically select anything in J. I take a screen shot of my booking. Then I worry.
Next day, UA calls, but I am on the phone and cant answer. So I call them back and ask if there is a problem with my booking or any notes on the reservation. Agent says nope, all is good and repeats, "my goodness this reservation is a mess". I was sure someone in at revenue assurance would have picked this up and assumed thats why they were calling.
My question to all you UA experts. Do I just leave it and hope nothing happens or do I call in and have it rectified? The flight is wide open - and EF is still showing F5 A5 J9 C9 D9 Z9 P9 Y9 B9 M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 G0 N0.
The reservation is still intact. Still showing 2B. 72 hours prior to departure...
