Just checked in for UA882 and tried to apply a GPU. Was told that these had to be applied ahead of time and could not be added at the counter. Is this a new rule, as I've done this plenty of times before. Upon pressing she said it was because it took a long time and lots of phone calls. This was 90 minutes before departure and there wasn't a big line.
Curious to see if this is a new rule, something I was unaware of, or something specific to the BKK operations.
Curious to see if this is a new rule, something I was unaware of, or something specific to the BKK operations.