Two days ago, I made an award travel reservation for my granddaughter RSW-IAH-DAL and return. UA's website said that taxes would be $10. On the outbound flight, I selected an EP seat for a charge of $26. Selected non-EP seats on the flights between IAH and DAL. On the last flight, a CRJ700 from IAH to RSW, selected seat 10C which, according to UA's seat map was not EP. When I got to the Purchase page, suddenly the total charges to me were $76--with no indication as to where the additional $40 charge came from. Not wanting to chance the loss of these flights, I paid the $76 and assumed I would get the $40 back from UA.
Yesterday, I called CS three times. The first two calls went to agents who adamantly claimed that Row 10 was EP--despite UA's seat map page clearly stating that rows 10-11 were not EP. Finally, on the third call, an agent was sufficiently diligent and talked with IT and confirmed that rows 10 and 11 were regular economy and quickly refunded my $40.
Had I been paying for these flights, rather than using miles, I suspect I never would have noticed the additional $40 when looking at the total cost for the trip.
Yesterday, I called CS three times. The first two calls went to agents who adamantly claimed that Row 10 was EP--despite UA's seat map page clearly stating that rows 10-11 were not EP. Finally, on the third call, an agent was sufficiently diligent and talked with IT and confirmed that rows 10 and 11 were regular economy and quickly refunded my $40.
Had I been paying for these flights, rather than using miles, I suspect I never would have noticed the additional $40 when looking at the total cost for the trip.