I'm trying to get some answers from the UA baggage claim department on how exactly to get reimbursed. My suitcase was delayed for 2 days and was damaged on a recent flight to the UK. I needed to buy replacement toiletries, and will possibly need to purchase a new suitcase if it can't be repaired. I found the claim form online, but just wanted to ask some questions about filling it out to make sure my claim isn't rejected on a technicality. I also want to know their liability for the damaged suitcase considering this was an international flight.
I tried calling United's baggage department twice without success. The agents I spoke to did not seem able to hold a conversation in English. From their accents, I chalk that up to English not being their first language, but obviously that's not something I know for sure. For instance, 1 agent starts reading off my former home address. When I interrupted to say that was my old address and I could give them my new address, they acknowledged me and then restarted spelling the old address 1 letter at a time phonetically (alpha-mike-hotel...). I interrupted again, and the agent once again confirmed that they understood me, but just continued spelling my former address. This was after mixing up my baggage claim number and them being totally confused that I wasn't "Franklin". In any event, I figured that if I couldn't trust the call center rep to get my address right, there was no way I was trusting them to answer nuanced questions about legal liabilities of damage to luggage when flying to the United Kingdom. I eventually just hung up out of frustration.
So what's the most polite and efficient means of reaching a call service manager, or at the least someone based in the US so that we will be able to understand each other?
I tried calling United's baggage department twice without success. The agents I spoke to did not seem able to hold a conversation in English. From their accents, I chalk that up to English not being their first language, but obviously that's not something I know for sure. For instance, 1 agent starts reading off my former home address. When I interrupted to say that was my old address and I could give them my new address, they acknowledged me and then restarted spelling the old address 1 letter at a time phonetically (alpha-mike-hotel...). I interrupted again, and the agent once again confirmed that they understood me, but just continued spelling my former address. This was after mixing up my baggage claim number and them being totally confused that I wasn't "Franklin". In any event, I figured that if I couldn't trust the call center rep to get my address right, there was no way I was trusting them to answer nuanced questions about legal liabilities of damage to luggage when flying to the United Kingdom. I eventually just hung up out of frustration.
So what's the most polite and efficient means of reaching a call service manager, or at the least someone based in the US so that we will be able to understand each other?
