United Mobile App Update - New Layout and IRROPS Features

Hi everyone,

As you may have noticed, we recently released an update to the United Mobile App for Apple, Android, BlackBerry 10 and Windows 8 products. Here’s a quick rundown of a few of the key changes:

Graphics and Layout: Most visibly, for Apple/Android/Win8, we’ve updated the way we organize and present information on the app – namely, moving more information ‘above the fold’ on the home screen, and making buttons on other screens easier to see.

Flight Search during IRROPS: One of the major updates to the app that you might not notice immediately is the ability to “re-shop” for different flights in the event of IRROPS. This is a function that we’re going to do a lot more with over the coming months, but right now it allows you to do what you could previously only do through a kiosk—choose a different flight if the automated re-booking option isn’t suitable. This feature is available for all devices that get the update.

We’ll also have this information in a press release scheduled for next week, but now that the update has been released I want you to be among the first to know about some of the new features.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines