I booked a ticket with a B fare. While booking, every page said "Premier Instant Upgrade Fare." PN=9 for this flight, though R=0. When I go to view the reservation, there is no option to instant upgrade. I tried calling in, and the agent said there were no upgrades available. I pointed out that PN=9, but she simply said our system shows no upgrade available, and kept saying that the system would to it automatically if upgrades were available.
Anyone experience the same thing or have any advice on how to deal with this?
Anyone experience the same thing or have any advice on how to deal with this?