Folks, I am new the nuisances of UA MP international award travel using partners. In Jan. I ticketed award seats from the US to India. The last segment from DEL to CCU was on Jet Airways (9W). Now, the 9W flight is completely gone from the reservation when I log onto my UA account.
I called the MP desk and they said 9W unconfirmed the flight about 2.5 weeks ago. 9W still flies the route with a different flight number but no award seats all on the route for that day. MP agent didn't know what to do and hung up on me trying to transfer.
Across at AA Adv there is a liaison desk that sorts this out and puts you in revenue seats if you are a ticketed passenger even if it is on award travel.
How does this work on the UA side? Who do I ask for to get this sorted out, what is the process, etc?
-miles
I called the MP desk and they said 9W unconfirmed the flight about 2.5 weeks ago. 9W still flies the route with a different flight number but no award seats all on the route for that day. MP agent didn't know what to do and hung up on me trying to transfer.
Across at AA Adv there is a liaison desk that sorts this out and puts you in revenue seats if you are a ticketed passenger even if it is on award travel.
How does this work on the UA side? Who do I ask for to get this sorted out, what is the process, etc?
-miles