I was trying to buy a ticket for three passengers and in chrome the website would not let me add additional passengers.
I called in and the agent said sorry about that and she would book the ticket and waive the $25 fee.
Of course she doesn't, and on top of that she made a mistake and didn't use my travel bank credit. I refunded the ticket online, bought it again using IE and all is well....
the $25 doesn't refund, I call in and they make me go through a huge process. I waste 20 minutes and then today I get this e-mail
Thank you for contacting Customer Refund Services regarding the above referenced ticket. Your ticket inquiry pertains to a credit card. In order to research your claim, additional information may be required or you may be required to take a different action on this request: Please review the selected option(s) needed.
Provide a copy of your credit card statement reflecting the charges in question.
If we can be of further assistance, please contact one of our Customer Service Representatives at the address shown above or via United.com by clicking on Reservations and locate the refund policy link. The prompts will direct you through the process.
Thank you for choosing United Airlines. We value your business.
Sincerely,
Customer Refund Services
1-800-UNITED-1
FAX: 713-324-1431
I try replying back and it bounces. I am not going to waste time on another phone call...
I just called my credit card company to dispute the charge
I called in and the agent said sorry about that and she would book the ticket and waive the $25 fee.
Of course she doesn't, and on top of that she made a mistake and didn't use my travel bank credit. I refunded the ticket online, bought it again using IE and all is well....
the $25 doesn't refund, I call in and they make me go through a huge process. I waste 20 minutes and then today I get this e-mail
Thank you for contacting Customer Refund Services regarding the above referenced ticket. Your ticket inquiry pertains to a credit card. In order to research your claim, additional information may be required or you may be required to take a different action on this request: Please review the selected option(s) needed.
Provide a copy of your credit card statement reflecting the charges in question.
If we can be of further assistance, please contact one of our Customer Service Representatives at the address shown above or via United.com by clicking on Reservations and locate the refund policy link. The prompts will direct you through the process.
Thank you for choosing United Airlines. We value your business.
Sincerely,
Customer Refund Services
1-800-UNITED-1
FAX: 713-324-1431
I try replying back and it bounces. I am not going to waste time on another phone call...
I just called my credit card company to dispute the charge