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Ability to change award flights no fee w/in 24 hrs. departure new policy?

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Just wondering if this is a new policy or if my son just received a break. I booked his one way award ticket a month ago when the only low miles award ticket available departed at 6 am tomorrow morning. In the past couple of days several other low miles flight times became available. I called a couple of days ago and was instructed that he could change flight times but there would be a $75 fee so we opted to keep the 6 am flight time as is. I told him he could call again today and check to see if he would get a different result but thought it was unlikely, instructing him to make sure that if he could change there would be no additional fee. He was on the phone for only a few minutes and was able to switch to an early afternoon flight that was less than 24 hours away. He says he was told he could try back later to see about switching to the early evening flight (once it was within 24 hours of departure). He asked to make certain there would be no fee (and did not give any credit card info) and was told that there was no charge since it was less than 24 hours from departure. The award miles came out of his no status MP account at time of ticketing and he only had a 6000 point balance in that account which is still there. Just trying to understand how this happened.

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