UA IVR phone system auto recognizing my phone number and Mileage Plus number fix?

Hi,

Some of us used to be able to call in to UA and then the system would automatically recognize our name and would give us more menu options.

My number doesn't do that anymore, and I have to keep fumbling for my MP number.

Is there a way to fix this? My number is already in the profile, but still no recognition. It will recognize my other number that's a home number.

Thanks!