So I'm a newly minted 1K.
So, a few times due to mechanical failure or some random hurricane :), I've been stranded in the middle of an itinerary. That's necessitated a run to the United Club to see one of their agents, armed with my mobile apps already having figured an alternate route, rushed to the gate armed with what the current exception policy United had published, only to run smack dab into a gate agent who tells me "you expect to get on this plane? That's impossible." Each time, however, persuading the gate agent to put me on the standby list immediately rockets me to the top of the list and "impossibly" gets me on the flight.
Other times I see I've cleared the upgrade list, the gate agent doesn't call the upgrades, and while attempting to board I'm sent back to another boarding group. "It's not really possible for you to get an upgrade, Sir." I cycle back to my original boarding group, hear that exception buzzer as my ticket is scanned and boom, up in boarding group one where I started. Impossibly, I'm in first class.
My question, is this normal for United? I was an Alaska MVP before this and I can't say that I remember accomplishing so many "impossible" feats of travel or feeling like I always knew more than the gate agents about what's going on.
Sorry, meant to post that in another thread. Noob. but anyway, feedback?
So, a few times due to mechanical failure or some random hurricane :), I've been stranded in the middle of an itinerary. That's necessitated a run to the United Club to see one of their agents, armed with my mobile apps already having figured an alternate route, rushed to the gate armed with what the current exception policy United had published, only to run smack dab into a gate agent who tells me "you expect to get on this plane? That's impossible." Each time, however, persuading the gate agent to put me on the standby list immediately rockets me to the top of the list and "impossibly" gets me on the flight.
Other times I see I've cleared the upgrade list, the gate agent doesn't call the upgrades, and while attempting to board I'm sent back to another boarding group. "It's not really possible for you to get an upgrade, Sir." I cycle back to my original boarding group, hear that exception buzzer as my ticket is scanned and boom, up in boarding group one where I started. Impossibly, I'm in first class.
My question, is this normal for United? I was an Alaska MVP before this and I can't say that I remember accomplishing so many "impossible" feats of travel or feeling like I always knew more than the gate agents about what's going on.
Sorry, meant to post that in another thread. Noob. but anyway, feedback?