Hello, I spent a half hour looking for a discussion or dedicated thread on this topic but only found scattered comments. I had changes made to my outbound and inbound SJC-IAH-LGA itinerary. My inbound flight SJC-IAH was moved up 2 hours and my layover in IAH increased from 3 hours to six hours due to the computer picking a later flight to LGA and arriving earlier than the original flight. My inbound flight LGA-IAH-SJC had a change of flight in IAH that increased my stay at IAH by from 1.5 hours to 4 hours.
I called the premier desk and was told they couldnt help me since the ticket was booked on Orbitz so I had to call them. I knew the conversation would go downhill after this. I understand I havent flown yet and Orbitz would have primary control of the ticket. I explained I have booked several tickets on Orbitz in the last year and there was never any issue in making changes with U/A. The agent then agreed to help. We discussed some alternate flights from SJC. I then asked the agent if I could fly out of SFO since it is considered a co-airport by UA. The choice of flights are more numerous out of SFO. She said no. She then checked with someone and she then said SFO is treated as a co-airport and I could fly out of there but I would have to have the same fare basis, g for g and any increase in fare would have to be paid by me if the SFO fare was higher. There was some discussion that if I stayed with choices out of SJC they might wave any increase in a G fare. The agent became agitated at this point and passed me to a supervisor.
The supervisor repeated the above. I inquired about changing my inbound flight LGA-IAH-SJC to JFK-LAX-SJC. (I have done this talking with the premier desk on two identical flights to this one with major time changes since EWR, JFK, and LGA are considered co-airports, paying no fees. These flights are one month apart on either side of the above flight). There was G fare availability but she said the new flight cost $130 more and I would have to pay the difference. Sounded like there was some issue since the connecting city changed? I gave up and just picked different flights out of SJC.
My questions are
1. Due to a schedule change by UA does a new selected flight have to be in the same fare basis? Does changing to Co-airports cause any issues?
2. If a selected new flight is in the same fare basis but costs higher am I responsible for the difference?
3. If the new selected flight is out of a co-located airport in the same fare basis but has a higher fare do I have to pay the difference?
4. If connecting cities change due to a new selected flight, fare bases are the same but, the new fare prices higher do I pay the difference?
I called the premier desk and was told they couldnt help me since the ticket was booked on Orbitz so I had to call them. I knew the conversation would go downhill after this. I understand I havent flown yet and Orbitz would have primary control of the ticket. I explained I have booked several tickets on Orbitz in the last year and there was never any issue in making changes with U/A. The agent then agreed to help. We discussed some alternate flights from SJC. I then asked the agent if I could fly out of SFO since it is considered a co-airport by UA. The choice of flights are more numerous out of SFO. She said no. She then checked with someone and she then said SFO is treated as a co-airport and I could fly out of there but I would have to have the same fare basis, g for g and any increase in fare would have to be paid by me if the SFO fare was higher. There was some discussion that if I stayed with choices out of SJC they might wave any increase in a G fare. The agent became agitated at this point and passed me to a supervisor.
The supervisor repeated the above. I inquired about changing my inbound flight LGA-IAH-SJC to JFK-LAX-SJC. (I have done this talking with the premier desk on two identical flights to this one with major time changes since EWR, JFK, and LGA are considered co-airports, paying no fees. These flights are one month apart on either side of the above flight). There was G fare availability but she said the new flight cost $130 more and I would have to pay the difference. Sounded like there was some issue since the connecting city changed? I gave up and just picked different flights out of SJC.
My questions are
1. Due to a schedule change by UA does a new selected flight have to be in the same fare basis? Does changing to Co-airports cause any issues?
2. If a selected new flight is in the same fare basis but costs higher am I responsible for the difference?
3. If the new selected flight is out of a co-located airport in the same fare basis but has a higher fare do I have to pay the difference?
4. If connecting cities change due to a new selected flight, fare bases are the same but, the new fare prices higher do I pay the difference?