Need help to reach a real person email

Dear All

I solicit your kind help
i had a refund request for UA tickets and i submitted the request through UA on-line link got a response that my submission was ackknowledged but I was not offered a reference number for track it and it has been almost one month ,so is there anyone who can kindly offer me an email address which a real person may response rather than an auto system
Thank you all for reading this and Thank you very much in advance offering me help

very best regards