What did I miss? I gave UA the week to respond (haven't heard anything), so wanted to get thoughts and assistance here. There have been other status match threads, but I didn't find one with this interesting scenario.
In Jan 2013 I requested the UA Platinum status match; I recently moved to a UA hub city and knew I had a fair amount of flying coming up... seemed like a good time (am a fairly solid Gold/Platinum domestic biz traveler). Within 90 days, I flew 18105 BIS miles on United and United Express flights (hard earned, mostly domestic). As of now I am back to "Member."
Mileage Plus call center supervisor reviews history and says "you have 2 flights (1000 PQMs) that were not on United so you didn't meet the challenge." Which flights I ask... "Two flights from xxx to yyy and back on Silver Airways. They are not United."
I read the system generated itn and it states "United Express Flt 3xxx, Silver Airways d/b/a United Express" Then I look at a different itn (the United email receipt) and it says "Skywest Airlines doing business as United Express."
The Mileage Plus supervisor then states: "SkyWest IS United, Silver Airways is not; you get credit for the SkyWest flights but not for the Silver" I was shocked, and said "well I think the SkyWest shareholders (NAS: SKYW) would disagree that SkyWest is United..." She then politely offered to make me Gold "since you didn't meet the requirements of the match." I declined, as I believe that I did, and she said she would escalate. Nice email to Jeff was promptly emailed, but it is still very puzzling to me about this SkyWest vs other UX carriers.
Reading over the the status match page and the T&Cs, it's pretty clear:
Premier Platinum Fly 18,000 PQM or 22 PQS on flights operated by United, United Express or Copa to retain Premier Platinum status
And the fine print: Valid on flights operated by United, United Express, Copa Airlines, Copa Airlines Colombia, and not on United-marketed codeshare flights operated by other carriers.
The 2 flights in question are United Express flights... there are no other carriers code-sharing the flights, they operate as UX. Even checking flightaware, the Skywest flights and Silver flights appear to operate the "same" using their own call signs with a UX flight number.... no difference.
I am pretty disappointed as I could have directed the flying to another carrier (where I again will hit Platinum this year... would have had a chance at the higher tier)... as a gesture of good faith, just booked one more UA flight.
Any thoughts here?
In Jan 2013 I requested the UA Platinum status match; I recently moved to a UA hub city and knew I had a fair amount of flying coming up... seemed like a good time (am a fairly solid Gold/Platinum domestic biz traveler). Within 90 days, I flew 18105 BIS miles on United and United Express flights (hard earned, mostly domestic). As of now I am back to "Member."
Mileage Plus call center supervisor reviews history and says "you have 2 flights (1000 PQMs) that were not on United so you didn't meet the challenge." Which flights I ask... "Two flights from xxx to yyy and back on Silver Airways. They are not United."
I read the system generated itn and it states "United Express Flt 3xxx, Silver Airways d/b/a United Express" Then I look at a different itn (the United email receipt) and it says "Skywest Airlines doing business as United Express."
The Mileage Plus supervisor then states: "SkyWest IS United, Silver Airways is not; you get credit for the SkyWest flights but not for the Silver" I was shocked, and said "well I think the SkyWest shareholders (NAS: SKYW) would disagree that SkyWest is United..." She then politely offered to make me Gold "since you didn't meet the requirements of the match." I declined, as I believe that I did, and she said she would escalate. Nice email to Jeff was promptly emailed, but it is still very puzzling to me about this SkyWest vs other UX carriers.
Reading over the the status match page and the T&Cs, it's pretty clear:
Premier Platinum Fly 18,000 PQM or 22 PQS on flights operated by United, United Express or Copa to retain Premier Platinum status
And the fine print: Valid on flights operated by United, United Express, Copa Airlines, Copa Airlines Colombia, and not on United-marketed codeshare flights operated by other carriers.
The 2 flights in question are United Express flights... there are no other carriers code-sharing the flights, they operate as UX. Even checking flightaware, the Skywest flights and Silver flights appear to operate the "same" using their own call signs with a UX flight number.... no difference.
I am pretty disappointed as I could have directed the flying to another carrier (where I again will hit Platinum this year... would have had a chance at the higher tier)... as a gesture of good faith, just booked one more UA flight.
Any thoughts here?