Hi,
I have a RPU used and when I tried to check-in to put myself on the wait-list, I had issues. After calling an agent, they said that it was a security issue and 'everything is good, it just seems you've had a security flag'.
I called back, and the agent was able to check me in. However, I noticed I wasn't showing on the upgrade standby list on the website or app, but she said "refresh in 15 minutes". All fine.
An hour later - nada. I called and she said from what they can see I'm not on the list online, but she assured me that I'll appear on the airport list. Has anyone ever heard of this and do you know if this is true? I was always under the impression that the two lists would be the same.
I have a RPU used and when I tried to check-in to put myself on the wait-list, I had issues. After calling an agent, they said that it was a security issue and 'everything is good, it just seems you've had a security flag'.
I called back, and the agent was able to check me in. However, I noticed I wasn't showing on the upgrade standby list on the website or app, but she said "refresh in 15 minutes". All fine.
An hour later - nada. I called and she said from what they can see I'm not on the list online, but she assured me that I'll appear on the airport list. Has anyone ever heard of this and do you know if this is true? I was always under the impression that the two lists would be the same.