So I'm on UA587 yesterday, BOS to SFO. About an hour in, the pilot comes on and explains that she's got a problem with one of the indicator instruments, and they have to divert to Dulles.
Say what you want, but I thought the crew and ground staff were great. They dealt with us politely, explained what was going on, and eventually were able to swap out an entirely different 757.
Upon reboarding (by alphabetical order - they only had paper lists, since we weren't supposed to be in Washington), they even were able to manually determine who left from first class and manually upgraded folks to the remaining seats for the IAD-SFO leg.
So while all was well that ends well (and I was even offered a $300 ecert or 12,500 miles) I'd be curious to know if I have a case to be had that I should get the extra PQM.
It's NOT A BIG DEAL. I know it's only about an additional 200 miles, but considering this if Flyertalk and there was heated discussion when UA changed the distance calculations between airports, I was just curious what the thinking was. Given a choice, I'd obviously rather take the $300 ecert, which I did. But hey - wouldn't it suck if I finished at 99,800 miles this year? :)
Say what you want, but I thought the crew and ground staff were great. They dealt with us politely, explained what was going on, and eventually were able to swap out an entirely different 757.
Upon reboarding (by alphabetical order - they only had paper lists, since we weren't supposed to be in Washington), they even were able to manually determine who left from first class and manually upgraded folks to the remaining seats for the IAD-SFO leg.
So while all was well that ends well (and I was even offered a $300 ecert or 12,500 miles) I'd be curious to know if I have a case to be had that I should get the extra PQM.
It's NOT A BIG DEAL. I know it's only about an additional 200 miles, but considering this if Flyertalk and there was heated discussion when UA changed the distance calculations between airports, I was just curious what the thinking was. Given a choice, I'd obviously rather take the $300 ecert, which I did. But hey - wouldn't it suck if I finished at 99,800 miles this year? :)