Hi everyone,
I know many of you have participated in the Outperform Recognition Program since we launched it last year. During this time, weve recognized thousands of individuals for excellent customer service across all areas of the airline. That said, as we implement new recognition programs and simplify others, I wanted to let you know that we will conclude the Outperform program at the end of the current nomination period, on June 30.
Looking ahead, were going to continue our focus on our overall satisfaction score, which is driven by contributions from everyone at UA. To that end, we recently launched a much broader Customer Satisfaction Bonus program that rewards co-workers when we meet our monthly and quarterly satisfaction score goals (kind of like our on-time bonus program).
As part of the sunset, Outperform nominations will be disabled on the mobile app and online after June 30. However, if youve nominated anyone until that time, well definitely make sure they are recognized. Additionally, youre always welcome pass along positive experiences through united.com/feedback or the status-specific contact (e.g. 1KVoice for Premier 1Ks).
Winners for both nomination periods this year will also be announced soonthose from 1Q 2013 will be announced in July, and those from the 2Q 2013 period will be announced in September.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
I know many of you have participated in the Outperform Recognition Program since we launched it last year. During this time, weve recognized thousands of individuals for excellent customer service across all areas of the airline. That said, as we implement new recognition programs and simplify others, I wanted to let you know that we will conclude the Outperform program at the end of the current nomination period, on June 30.
Looking ahead, were going to continue our focus on our overall satisfaction score, which is driven by contributions from everyone at UA. To that end, we recently launched a much broader Customer Satisfaction Bonus program that rewards co-workers when we meet our monthly and quarterly satisfaction score goals (kind of like our on-time bonus program).
As part of the sunset, Outperform nominations will be disabled on the mobile app and online after June 30. However, if youve nominated anyone until that time, well definitely make sure they are recognized. Additionally, youre always welcome pass along positive experiences through united.com/feedback or the status-specific contact (e.g. 1KVoice for Premier 1Ks).
Winners for both nomination periods this year will also be announced soonthose from 1Q 2013 will be announced in July, and those from the 2Q 2013 period will be announced in September.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines