I subscribe to a travel industry e-newsletter. Received the following (sponsored) email today:
"Dear Corporate Travel Professional,
On behalf of United Airlines, we want to thank you for your business and the feedback you've provided on how we can serve you better. We've been listening carefully to our corporate clients and TMC partners to ensure we're focused on the things that you value most and then delivering upon them. United was built to meet the needs of business travelers and we've invested more than $1 billion over the past three years to improve the customer experience. Here's a quick update on our progress:
Enhancing Sales Support
Providing more than 800 experienced sales professionals who are committed to supporting corporate and agency partnerships worldwide
Dedicating first point-of-contact support resources through our Executive and Preferred Accounts Desks
Streamlining corporate contracts that include custom discounts and the benefits of United's alliance partners
Adding value beyond the contract through flexible soft dollar amenity programs
Offering sales products that meet specialized business needs, including United PassPlusSM, Perks PlusSM, Groups, Meetings and Incentive travel, and the UATP credit card
Providing insight into the additional value United delivers for our contracted clients through enhanced, customized corporate reporting
Flying The World's Most Comprehensive Network
Serving more destinations around the world than any other airline
Operating from hub airports in seven of the top ten U.S. business markets
Offering nine new international and 18 new domestic routes this year
Offering An Industry-Leading Product
Featuring flat-bed seats in our premium cabins on all scheduled, long-haul international flights from our eight North American hubs
The first U.S.-based airline to offer global satellite inflight Wi-Fi and video streaming
Completing the installation of Economy Plus extra legroom seats on more than 700 aircraft
Ordering and taking delivery of more than 300 new Boeing 787 and 737, Embraer 175 and Airbus A350 aircraft
Meeting Your Needs On The Ground And In The Air
Refurbishing our airport facilities around the system including Houston's Terminal B and Chicago O'Hare
Opening new and renovated United ClubSM locations in Chicago O'Hare, Seattle and San Diego airports
Delivering enhanced customer service training to our front line employees
From check-in to baggage claim, we provide premium travel services for eligible customers including Premier AccessSM security lanes, priority boarding and access to TSA PreTM in more than 30 airports worldwide
Introducing new gate designs and more efficient boarding processes
Enhancing United's mobile app technology with more self-service options
Focusing resources to improve on-time performance
Our goal is to be the world's leading airline, and we will continue to invest in our people, performance and product to achieve this goal.
Thank you for your business."
Cheers.
"Dear Corporate Travel Professional,
On behalf of United Airlines, we want to thank you for your business and the feedback you've provided on how we can serve you better. We've been listening carefully to our corporate clients and TMC partners to ensure we're focused on the things that you value most and then delivering upon them. United was built to meet the needs of business travelers and we've invested more than $1 billion over the past three years to improve the customer experience. Here's a quick update on our progress:
Enhancing Sales Support
Providing more than 800 experienced sales professionals who are committed to supporting corporate and agency partnerships worldwide
Dedicating first point-of-contact support resources through our Executive and Preferred Accounts Desks
Streamlining corporate contracts that include custom discounts and the benefits of United's alliance partners
Adding value beyond the contract through flexible soft dollar amenity programs
Offering sales products that meet specialized business needs, including United PassPlusSM, Perks PlusSM, Groups, Meetings and Incentive travel, and the UATP credit card
Providing insight into the additional value United delivers for our contracted clients through enhanced, customized corporate reporting
Flying The World's Most Comprehensive Network
Serving more destinations around the world than any other airline
Operating from hub airports in seven of the top ten U.S. business markets
Offering nine new international and 18 new domestic routes this year
Offering An Industry-Leading Product
Featuring flat-bed seats in our premium cabins on all scheduled, long-haul international flights from our eight North American hubs
The first U.S.-based airline to offer global satellite inflight Wi-Fi and video streaming
Completing the installation of Economy Plus extra legroom seats on more than 700 aircraft
Ordering and taking delivery of more than 300 new Boeing 787 and 737, Embraer 175 and Airbus A350 aircraft
Meeting Your Needs On The Ground And In The Air
Refurbishing our airport facilities around the system including Houston's Terminal B and Chicago O'Hare
Opening new and renovated United ClubSM locations in Chicago O'Hare, Seattle and San Diego airports
Delivering enhanced customer service training to our front line employees
From check-in to baggage claim, we provide premium travel services for eligible customers including Premier AccessSM security lanes, priority boarding and access to TSA PreTM in more than 30 airports worldwide
Introducing new gate designs and more efficient boarding processes
Enhancing United's mobile app technology with more self-service options
Focusing resources to improve on-time performance
Our goal is to be the world's leading airline, and we will continue to invest in our people, performance and product to achieve this goal.
Thank you for your business."
Cheers.
